Client Agreement Policy

Effective Date: 1st May 2025
Company: Wave Growth Ltd  
Website: https://gowave.co.uk
Contact: hello@gowave.co.uk

1. Services
Wave Growth Ltd (“we”, “us”, “our”) agrees to provide marketing, strategic, and related digital services to the client (“you”) as outlined in your project proposal, onboarding form, or service agreement.

2. Term and Termination
This agreement applies to either:
- One-off services (such as Focus Day campaigns), or
- Fixed-term engagements (typically 3, 6, or 12 months, as agreed separately in writing)

For fixed-term agreements:
- The minimum term applies from the start date confirmed in writing.
- This agreement cannot be terminated early by the client unless agreed in writing by both parties.
- After the minimum term ends, the agreement will continue on a rolling monthly basis unless otherwise agreed.

Once in a rolling period (or for month-to-month clients), either party may terminate the agreement by giving at least one (1) calendar month’s written notice.

We reserve the right to suspend or terminate services immediately in the event of a material breach (e.g., non-payment).

3. Payment Terms
Fees are billed as agreed (monthly, per project, or retainer). Where possible, we will securely charge your card or bank account on a recurring monthly basis. This helps to minimise late payments, reduce service disruptions, and avoid the need for late fees. If automatic billing is not in place, payment is due within 3 days of invoice. Late or failed payments may lead to a temporary pause in services and may incur statutory interest or fees.

3.1 Focus Day 50/50 Payment Terms
For Focus Day campaigns where a 50% upfront and 50% post-breakeven payment structure has been agreed:
- The remaining 50% balance is due once the campaign has achieved breakeven, as confirmed by the client.
- If we do not receive confirmation or communication regarding campaign performance within 7 days after the Focus Day, we will assume breakeven has been reached and the remaining 50% balance will be automatically charged.
- By selecting this payment option, the client acknowledges and agrees to these terms.

This model is offered in good faith and relies on honest communication. If you anticipate any delays in reporting your campaign performance, please let us know as early as possible.

4. Client Responsibilities
You agree to:
- Provide necessary access and materials in a timely manner  
- Respond to communications within a reasonable timeframe  
- Make payments on time, as agreed  
- Collaborate respectfully and in good faith throughout the project  
- Acknowledge and consider our professional advice, recommendations, and expertise when decisions are made relating to the services.

While we aim to support your goals, we cannot be held responsible for results affected by decisions made contrary to our guidance or based on incomplete or withheld information.

5. Confidentiality
Both parties agree to keep confidential any non-public, proprietary, or sensitive information shared during the term of this agreement, unless required by law.

6. Intellectual Property
All intellectual property created by Wave Growth Ltd remains our sole property, unless explicitly agreed otherwise in writing. This includes all materials, strategies, templates, creative assets, and tools developed in connection with the services provided. Clients do not receive any ownership rights to materials created by us for the functioning or delivery of our services unless a transfer of ownership is formally agreed in writing.

7. Limitation of Liability
To the fullest extent permitted by law: We are not liable for any indirect, incidental, or consequential losses, including loss of profits, business opportunities, or goodwill. Our total liability under this agreement is limited to the total fees paid by you to us in the one (1) month immediately preceding any claim. Nothing in this agreement limits liability for death, personal injury, or fraud caused by negligence.

8. Force Majeure
Neither party is liable for any delay or failure to perform due to causes beyond their reasonable control (e.g., natural disaster, internet outages, or government restrictions).

9. Governing Law
This agreement is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Scope of Work
The services provided under this agreement are limited to what is outlined in the agreed proposal, onboarding form, or written communication. Any work requested outside this scope may require a separate agreement or incur additional charges, which will be communicated in advance.

11. No Guarantee of Results
While we apply our expertise to help you achieve your business goals, we cannot guarantee specific results, outcomes, or timelines due to the nature of marketing and external factors beyond our control.

12. Data Protection
We comply with applicable data protection laws, including the UK GDPR. Any personal data you share with us will be handled securely and used only for the purpose of delivering agreed services.

13. Testimonials and Case Studies
You grant us permission to refer to your brand or project in our marketing materials, such as testimonials or case studies, unless you request otherwise in writing. We will not disclose any sensitive or confidential information.

14. Entire Agreement
This agreement, together with any proposals, onboarding forms, or written service agreements referenced herein, forms the entire understanding between both parties and supersedes all prior unrelated communications or understandings, whether written or oral.

No other terms shall apply unless agreed in writing by both parties.

15. Acceptance of Terms
By continuing to engage our services, you acknowledge that you have read and accepted this Client Agreement. No signature is required for these terms to be enforceable.

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